Phone: (212) 360-7266 or (212) 289-2944
1763 2nd Ave. New York, NY 10128
SW Corner of East 92nd St. & 2nd Ave.



Shipping

 

Shipping

Important Notice

PLEASE NOTE: ALL ITEMS LISTED ON THIS WEBSITE ARE NOT GUARANTEED TO BE IN STOCK AT THE TIME OF PURCHASE. OUR WEBSITE DOES NOT TRACK INVENTORY.

Needlepoint Canvas Orders

DUE TO ONGOING CANVAS, THREAD, AND NOTION SHORTAGES WITHIN THE NEEDLEWORK INDUSTRY, ORDER FULFILLMENT FOR NEEDLEPOINT CANVASES MAY TAKE 12–28+ WEEKS.

Turnaround times are estimates only and are not guaranteed. Delays from vendors and manufacturers are beyond our control.

For items currently in stock, please allow up to 2 weeks for order processing and shipment.

Online orders are shipped Tuesday through Friday.

Delivery time begins once your package has been picked up and scanned by the carrier.

There is no Saturday or Sunday delivery.

Shipping charges are non-refundable once an order has been processed.

Shipping Methods

USPS Priority Mail (Small Thread Orders)

  • Includes tracking.

  • Estimated delivery: 2–5 business days after acceptance by USPS.

UPS Ground

  • Includes tracking.

  • Estimated delivery: 5–10 business days after acceptance by UPS.

FedEx International Ground (Canada Only)

  • Includes tracking.

  • Estimated delivery: 3+ business days.

  • Delivery times may vary due to customs.

  • Annie & Company is not responsible for customs delays or customs fees.

International Shipping (USPS)

  • Includes tracking.

  • Estimated delivery: 6–10+ business days to many major markets.

  • Delivery times may vary depending on customs.

  • Annie & Company is not responsible for customs delays or customs fees.

Free Shipping

Free shipping is available on online orders of $300.00 or more within the continental United States via UPS Ground.

  • Applies to online orders only.

  • Does not apply to in-store purchases.

  • Not available for international orders.

Signature Requirements

A signature may be required depending on the shipping service selected.

If a signature is required and you would like to waive it, you must contact the carrier directly and request that service. Please have your tracking number available when contacting them.

By selecting a shipping service that does not require a signature, or by requesting that a signature requirement be waived, you are authorizing the carrier to leave your package at the delivery address provided.

Delivered Packages

Orders marked as delivered by the carrier are not eligible for refunds or replacements.

Once a package has been marked as delivered by the carrier, ownership and responsibility for the package transfer to the customer.

Annie & Company is not responsible for packages that are lost or stolen after delivery, including packages left at your front door, porch, patio, side entrance, garage, mailbox area, with neighbors, apartment buildings, or other locations on or near your property.

If your tracking information shows that your package has been delivered but you are unable to locate it, we recommend:

  • Checking around your property.

  • Checking with household members.

  • Checking with neighbors, your apartment building, front desk, concierge, or mail room.

  • Contacting the carrier directly with your tracking number.

  • Allowing 24–48 hours, as carriers occasionally mark packages as delivered before they are actually dropped off.

While Annie & Company cannot guarantee refunds or replacements for packages marked as delivered, we are happy to assist customers by providing tracking information and filing a carrier claim when available.

Lost, Damaged, and Misdelivered Packages

If a package is confirmed by the carrier to be lost, damaged, or misdelivered, Annie & Company will work with the customer to provide a replacement or other resolution when appropriate.

Replacement requests are evaluated on a case-by-case basis and are not guaranteed.

Orders marked as delivered by the carrier are not eligible for refunds or replacements unless the carrier confirms that the package was lost, damaged, or delivered to the wrong address.

Missed Deliveries

If a delivery attempt is made and no one is available, the carrier may leave a delivery notice or make another delivery attempt.

It is the customer's responsibility to respond to any delivery notices left by the carrier.

PO Boxes

UPS and FedEx cannot deliver to PO Boxes.

A physical residential or business street address is required for these shipping methods.

Questions?

Phone

(212) 360-7266

(212) 289-2944

Email

Needlepoint:
anniesneedlepoint@gmail.com

Knitting:
anniesknitting@gmail.com