Phone: (212) 360-7266 or (212) 289-2944
1763 2nd Ave. SW Corner of 92nd St. New York, NY 10128

Returns/Exchanges/Cancellation Store Policy

Needlepoint Policy:

Returns/Cancelled orders are for Store Credit Only, No Refunds. Shipping is Non-Refundable. Please shop wisely.

Exchanges: Please call (212) 360-7266 to make exchanges.

All items are not guaranteed to be in stock at the time of purchase. Please allow us up to 5 business days to process orders.

 ~ If the desired Canvas is not in stock, we will order it Immediately. If the Vendor has the desired canvas(es) available, we will receive it at our shop within 7-14 Business Days and can then ship directly to the customer. If the Vendor does not have it in their stock, the canvas needs to be painted and there will be anywhere from 4 weeks-12 weeks (1-3+ months) waiting period for the vendor's artist to paint the canvas(es). Once the artist has finished painting, it will then take another week (travel time for shipping from Vendor to us) before we receive it at our shop.

~ If the desired Thread, Bead or Accessory is not in stock at the time of purchase, we will order it Immediately. There will be a 1week-4 week waiting period (depending on the vendors) before we will receive it to ship to the customer.

Sorry, vendors DO NOT drop ship directly to our customers.                   

No returns on: Books, Needles, Beads, Buttons, Notions.

All returned items: Accessories, Boxes, Bags, Threads must be unopened, must be in its original condition and undamaged otherwise item(s) will not be accepted for Store Credit.

Items (Excluding Books, Needles, Buttons, Notions) may be returned for store credit within two(2) weeks of receipt. Any item received after two(2) weeks of the original receipt will NOT be accepted for a store credit.


Knitting Policy:

All yarns are not guaranteed to be in stock at the time of purchasing. 

~ If we do not have the desired quantity/color in stock, we will notify you as soon as possible and deal with it on a case by case basis. Additionally, because of the wide variety of computer monitors, the color you see on your computer may look different when viewed on another computer, as well as real life.

All yarn is FINAL SALE.

No returns on Wound yarn, Needles, Notions, Books, Buttons, Used Yarn.

Other merchandise may be returned for Store Credit Only within two(2) weeks of receipt. 

All returned items must be unopened and the merchandise must be in its original condition. 

Sorry, we cannot refund shipping.