Phone: (212) 360-7266 or (212) 289-2944
1763 2nd Ave. New York, NY 10128
SW Corner of East 92nd St. & 2nd Ave.



Returns/Exchanges/Cancellation Store Policy

Needlepoint Policy

Availability

ALL ITEMS ARE NOT GUARANTEED TO BE IN STOCK AT THE TIME OF PURCHASE AND MAY NEED TO BE ORDERED OR PAINTED.

In many cases, canvases may need to be ordered from a vendor or painted if they are not currently in stock. We will notify you of the estimated lead time provided to us by the vendor once we receive a response. Please note that most vendors do not reply immediately and estimated completion times are not guaranteed.

If an item has been discontinued, your order will be automatically refunded.

Backorders, Pre-Orders & Special Orders

When an item is not in stock, you will be contacted and asked if you would like to wait for the item.

By agreeing to wait, you authorize Annie & Co. to place a special order, pre-order, or backorder on your behalf.

Once an item has been ordered, pre-ordered, placed on backorder, or painting has begun specifically for you, the order is considered a *special order.

Cancellations

Orders may be canceled without penalty only if you choose not to proceed before the item has been ordered, pre-ordered, placed on backorder, or painting has begun.

If you choose not to wait and instruct us not to order the item for you, the order will be canceled and may be refunded to the original form of payment or issued as store credit.

*Special orders canceled after an order has been placed with the vendor, after a pre-order or backorder has been created, or after painting has begun will be issued as store credit only and are subject to a 10% restocking fee.

Items Ready for Pickup or Shipment

If you agree to wait for an item and it arrives at our shop ready for shipment or pickup, but you later decide that you no longer want the item, it will be treated as a return and is subject to a 10% restocking fee.

Returns

Items may be returned within fourteen (14) days of the delivery or pick up date for store credit only.

Returns are subject to a 10% restocking fee.

Shipping charges are non-refundable once an order has been shipped.

All returns are subject to inspection. Annie & Co. reserves the sole right to deny any return that is not in resalable condition.

Exchanges

To request an exchange, please email anniesneedlepoint@gmail.com.

Please include your five digit order number in the subject line or body of the email and indicate the item(s) you would like in exchange.

Store Credit

Store credit will be issued under the name and email used on the original order.

Customers may view available store credit by logging into their account on our website. Store credit may be applied during checkout toward future purchases.

Store credit issued for online orders may only be redeemed through our website.

Non-Returnable Items

The following items are final sale and are not eligible for return or exchange:

  • Books

  • Needles

  • Beads

  • Buttons

  • Notions

  • Embellishments

  • Scissors

  • Thimbles

  • Pom poms

  • Fabric markers

  • Used thread

  • Used yarn

Condition of Returned Merchandise

All returned items, including but not limited to canvases, kits, accessories, jewelry boxes, bags, luggage tags, threads, and yarn, must:

  • Be in original condition;

  • Be unopened, unused, and undamaged;

  • Have all original tags attached;

  • Be free of smoke or other odors; and

  • Be suitable for resale.

Annie & Co. reserves the sole right to determine whether returned merchandise is in resalable condition.

Returning Merchandise

Please include the packing slip or receipt with your return and ship it to:

Annie & Co. Needlepoint & Knitting
ATTN: Returns – Needlepoint
1763 2nd Avenue
New York, NY 10128

We strongly recommend using a shipping service that provides tracking information.

Annie & Co. is not responsible for packages that are lost or stolen in transit and cannot issue store credit for returns that are not received.

Knitting Policy

ALL YARN IS FINAL SALE

All yarn is not guaranteed to be in stock at the time of purchase.

If the desired quantity or color is unavailable, we will contact you as soon as possible and work with you on a case-by-case basis.

Because computer monitors vary, colors displayed online may differ from how they appear in person.

No Returns On:

  • Wound yarn

  • Needles

  • Notions

  • Books

  • Buttons

  • Used yarn

Other merchandise may be returned within fourteen (14) days of delivery for store credit only.

All returned merchandise must be unopened, unused, in original condition, and have all tags and labels attached.

Shipping charges are non-refundable once an order has shipped.

Return Address

Annie & Co. Needlepoint & Knitting
ATTN: Returns – Knitting
1763 2nd Avenue
New York, NY 10128

Please include your packing slip and/or receipt.

We strongly recommend using a shipping service that provides tracking information.

Annie & Co. is not responsible for packages that are lost or stolen in transit and cannot issue store credit for returns that are not received.

**Policies are subject to change at any time without notice. Annie & Co. reserves the right to refuse service, limit quantities, cancel orders, and decline future transactions at its sole discretion.