Needlepoint Policy:

All items are not guaranteed to be in stock at the time of purchase. 

~ If the desired Canvas is not in stock, we will order it Immediately. If the Artist has it available, we will receive it within 1 week and can then ship directly to the customer. If the Artist does not have it in their stock, the Canvas needs to be painted and there will be a 6-8 week waiting period before we will receive it to ship. 

~ If the desired Thread, Bead or Accessory is not in stock at the time of purchase, we will order it Immediately. There will be a 1-2 week waiting period before we will receive it to ship.                   

All Canvases are FINAL SALE and may not be returned for a store credit.

All Returned items (Threads, Beads,Accessories) must be unopened and must be in its original condition or it will not be accepted for store credit.

Knitting Policy:

All yarns are not guaranteed to be in stock at the time of purchasing. 

~ If we do not have the desired quantity/color, we will notify you as soon as possible and deal with it on a case by case basis. Additionally, because of the wide variety of monitors, the color you see on your computer may look different when viewed on another computer, as well as real life.

Other merchandise may be returned for store credit within two(2) weeks of receipt. 

All returned items must be unopened and the merchandise must be in its original condition. 

We cannot refund shipping.